National Soil Map now available

Delivery Policy

Digital Image Files

Digital image files will usually be available for download within minutes of completing the purchase. When the file is available for download an email notification will be sent to the contact email provided.

Digital image files will remain active on the site for 7 days from the purchase date. However, it is recommended that you download, save and backup your digital image file as soon as it becomes available.

Digital images files ordered for supply by means other than download, CD or DVD, will be dispatched by First Class post usually within 7 working days of purchase. All orders will be dispatched within 28 days of purchase. No responsibility is accepted for delays or failure to deliver by the postal service.

Orders requiring in excess of 10 CDs / DVDs may be subject to additional charge or order processing time. You will be contacted using the details provided to discuss alternative delivery mechanisms / media options.

Aerial Photographic Prints

Photographic prints will be dispatched by First Class post usually within 7 working days of purchase. All orders will be dispatched within 28 days of purchase. No responsibility is accepted for delays or failure to deliver by the postal service.

Prints will be loosely rolled and inserted into a cardboard postal tube or envelope depending on size.

Framed Aerial Photographs

Framed Aerial Photographs prints will be dispatched by First Class post usually within 7 working days of purchase. All orders will be dispatched within 28 days of purchase. No responsibility is accepted for delays or failure to deliver by the postal service.

Framed photographs will be protected using bubble-wrap, before being secured in a corrugated cardboard box for transit. It is your duty to ensure you inspect goods for damage prior to signing for acceptance of delivery. If the packaging or product appears to be damaged please refuse delivery and notify us on 01530 518518. Once goods have been accepted for delivery we cannot be held responsible for any damage subsequently notified.